Terminals +info
Gatwick Airport has two main terminals: the North Terminal and the South Terminal.
The North Terminal is modern and mainly serves long-haul flights. It features over 150 check-in desks, self-service kiosks, and efficient baggage systems. It has 31 gates, including some for large aircraft like the Airbus A380, and offers various shops, restaurants, and VIP lounges.
The South Terminal is the original and larger terminal, with 32 gates and a satellite pier connected by an automated people mover. It handles many flights, especially low-cost airlines, and provides a wide range of amenities.
Both terminals are linked by a 24-hour automated transit train, allowing easy transfers before security. This system runs every 4 to 5 minutes over a 1.21 km route.
Facilities and Services +info
See the Services and Amenities at Gatwick Airport:
- Restaurants and cafés
- Duty Free and Shops
- VIP Services
- Baby Changing
- Kid zones
- Free charging zones
- Currency Exchange and ATMs
- Bag wrap
- Meeting rooms
- Special Assistance
- VAT Refunds
- Post box
- Public Telephones
Transport +info
See the transportation options to transfer to London city centre from Gatwick Airport
Bus: Coaches and local buses are at your service to and from LGW Airport.
See more information
Taxi: Transfer to London in an hour by taxi.
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Train: There is a good bunch of trains departing from Gatwick Airport.
Transfers: If you want private transportation to and from Gatwick Airport, you can book a transfer.
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Car hire: Hiring a car in London area is a great idea, find your best option on our search engine.
Contact
Address:
London Gatwick Airport
Horley, Gatwick RH6 0NP, UNITED KINGDOM
Phone:+44 344 892 0322
Email: feedback@gatwickairport.com
Lost & found: +44 01293 223 457
Reviews +info
This review of Gatwick Airport is based on an analysis of passenger feedback from various sources, including Google reviews, travel forums, and airport rating platforms. These platforms provide a comprehensive view of travelers’ experiences, highlighting both the strengths and weaknesses of the airport. By synthesizing this information, we can gain a deeper understanding of what Gatwick Airport offers and where it can improve.
Positive Aspects
- Efficiency and Accessibility: Many travelers praised the smooth check-in and security processes, highlighting the airport’s efficiency, especially in the South Terminal. Passengers appreciated the ease of navigating to transportation links like trains into London.
- Amenities: Gatwick offers a wide range of dining options, shopping facilities, and seating areas, making layovers more comfortable. The food court and retail areas are well-stocked, catering to diverse tastes.
- Friendly Staff: Several reviews noted helpful and friendly staff who assisted passengers with directions and queries, especially when signage was unclear.
- Compact Size: Compared to Heathrow, Gatwick is perceived as more manageable and less overwhelming, making it ideal for transiting passengers.
Negative Aspects
- Signage Issues: Many travelers found the wayfinding signage confusing, which led to unnecessary walking and delays, particularly when traveling with children or heavy luggage.
- Cleanliness Concerns: Some reviews criticized the cleanliness of terminals, citing dust, dirty floors, and poorly maintained facilities like toilets.
- Crowded Areas: The North Terminal was described as too small for its passenger volume, leading to overcrowding in seating areas and restaurants during peak times.
- Gate Announcement Delays: Passengers expressed frustration over late gate announcements, which caused last-minute rushes to board flights.
- Special Assistance Complaints: Reviews highlighted unprofessional behavior from special assistance staff, with delays and poor communication being common issues.
Rating Justification
Based on the mix of positive and negative feedback, Gatwick Airport earns a rating of 3.5 out of 5. While it excels in efficiency, amenities, and staff friendliness, recurring issues with cleanliness, signage clarity, overcrowding, and special assistance services prevent it from achieving a higher score. Improvements in these areas could significantly enhance the passenger experience