Informational Guide to London Gatwick International Airport - LGW - NON OFFICIAL

Gatwick Airport (LGW)

Welcome to our tips and quick reference guide for Gatwick Airport (LGW). Here, you’ll find essential information to plan your trip efficiently and make the most of your airport experience .Use our tips to navigate the airport with ease and make the most of your travel experience at London Gatwick Airport.


Gatwick Airport (IATA: LGW; ICAO: EGKK), also known as London Gatwick, is one of the six international airports serving London’s area. It also serves south-east England.


LGW Airport is located in Crawley, West Sussex, 48 km (30 miles) south of London Central district. LGW Airport is a hub for British Airways. And it is also a focus city for  easyJet, Norse Atlantic Airways, TUI Airways, Vueling and Wizz Air.

 

Gatwick Airport’s busiest routes include Barcelona, Dublin, Malaga, Amsterdam, Dubai-International, Madrid, Orlando, Geneva, Alicante, and Copenhagen. These destinations are popular for both leisure and business travel, with multiple daily flights to key European cities and long-haul connections to the Middle East and beyond. In recent years, Gatwick has expanded its network with new routes to Singapore, Beijing, and other global destinations, enhancing its role as a major international hub.

In 2024, Gatwick Airport continued its upward trajectory, welcoming a record 43.2 million passengers, a 5.7% increase from the previous year. This growth was driven by an expanded network of 57 airlines serving destinations across Europe, Asia, North America, and the Middle East.

Terminals +info

Gatwick Airport operates with two main passenger terminals: the North Terminal and the South Terminal.

  • North Terminal: Modern facilities, primarily for long-haul flights. Features include over 150 check-in desks, self-service kiosks, and efficient baggage systems.
  • South Terminal: Original and larger terminal with 32 gates and a satellite pier. It handles a significant volume of flights and offers a range of amenities.


Both terminals are connected by a 24-hour Inter Terminal Transit train for easy transfers.

Facilities and Services +info

See the Services and Amenities at Gatwick Airport:

- Restaurants and cafés
- Duty Free and Shops
- VIP Services
- Baby Changing
- Kid zones
- Free charging zones
- Currency Exchange and ATMs
- Bag wrap
- Meeting rooms
- Special Assistance
- VAT Refunds
- Post box
- Public Telephones

Transport +info

See the transportation options to transfer to London city centre from Gatwick Airport

Bus: Coaches and local buses are at your service to and from LGW Airport. 

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Taxi: Transfer to London in an hour by taxi. 

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Train: There is a good bunch of trains departing from Gatwick Airport. 

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Transfers: If you want private transportation to and from Gatwick Airport, you can book a transfer. 
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Car hire: Hiring a car in London area is a great idea, find your best option on our search engine.

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Contact

Address:
London Gatwick Airport
Horley, Gatwick RH6 0NP, UNITED KINGDOM

Phone:+44 344 892 0322

Email: feedback@gatwickairport.com

Lost & found: +44 01293 223 457

Reviews +info

This review of Gatwick Airport is based on an analysis of passenger feedback from various sources, including Google reviews, travel forums, and airport rating platforms. These platforms provide a comprehensive view of travelers’ experiences, highlighting both the strengths and weaknesses of the airport. By synthesizing this information, we can gain a deeper understanding of what Gatwick Airport offers and where it can improve.


Positive Aspects

  • Efficiency and Accessibility: Many travelers praised the smooth check-in and security processes, highlighting the airport’s efficiency, especially in the South Terminal. Passengers appreciated the ease of navigating to transportation links like trains into London.
  • Amenities: Gatwick offers a wide range of dining options, shopping facilities, and seating areas, making layovers more comfortable. The food court and retail areas are well-stocked, catering to diverse tastes.
  • Friendly Staff: Several reviews noted helpful and friendly staff who assisted passengers with directions and queries, especially when signage was unclear.
  • Compact Size: Compared to Heathrow, Gatwick is perceived as more manageable and less overwhelming, making it ideal for transiting passengers.


Negative Aspects

  • Signage Issues: Many travelers found the wayfinding signage confusing, which led to unnecessary walking and delays, particularly when traveling with children or heavy luggage.
  • Cleanliness Concerns: Some reviews criticized the cleanliness of terminals, citing dust, dirty floors, and poorly maintained facilities like toilets.
  • Crowded Areas: The North Terminal was described as too small for its passenger volume, leading to overcrowding in seating areas and restaurants during peak times.
  • Gate Announcement Delays: Passengers expressed frustration over late gate announcements, which caused last-minute rushes to board flights.
  • Special Assistance Complaints: Reviews highlighted unprofessional behavior from special assistance staff, with delays and poor communication being common issues.


Rating Justification

Based on the mix of positive and negative feedback, Gatwick Airport earns a rating of 3.5 out of 5. While it excels in efficiency, amenities, and staff friendliness, recurring issues with cleanliness, signage clarity, overcrowding, and special assistance services prevent it from achieving a higher score. Improvements in these areas could significantly enhance the passenger experience