Gatwick Airport Services
Gatwick Airport offers a comprehensive range of services designed to enhance the passenger experience, whether you’re traveling solo, with family, or on business. Here’s an expanded overview of what’s available:
Gatwick Airport App
The Gatwick Airport App is a powerful tool for navigating the airport and accessing essential services. Passengers can:
- View real-time flight information.
- Book parking and receive discounts at airport shops.
- Access interactive maps to find facilities, gates, and amenities.
- Get personalized alerts and updates for delays, gate changes, and security wait times.
- Find information on special assistance, lounges, and family services.
Wi-Fi
Free Wi-Fi is available throughout both terminals. Simply connect to the "Free Gatwick Wi-Fi" network to stay connected during your journey.
Services for Families
Gatwick is well-equipped for families traveling with children:
- Family-friendly parking options.
- Dedicated security lanes for families.
- Bottle warming and baby changing facilities.
- Kids’ play areas.
- Special assistance desks for families with young children or special needs.
Hotels
Several hotels are located within or near the airport, offering convenience and comfort:
- Hampton by Hilton: Connected to the North Terminal, with free shuttle service to the South Terminal.
- Hilton London Gatwick: Located in the South Terminal, featuring a business center and meeting rooms.
- Premier Inn: Just minutes from both terminals, with cafes, restaurants, and a bar.
- Sofitel London Gatwick: Situated in the North Terminal, offering a wide range of rooms.
- YotelAir: Located inside the South Terminal, featuring cabin-style rooms.
- Bloc: At the heart of the South Terminal, with 245 rooms.
- Courtyard by Marriott: In the South Terminal, equipped with a fitness center and over 218 rooms.
- Chapel: Prayer and quiet rooms are available in both terminals for passengers of all faiths.
Luggage Storage
Luggage storage is available at both terminals with the following price structure:
- 0 to 3 hours: £7.50 per item
- 24 hours: £15.00 per item
- 48 hours: £22.50 per item
- 72 hours: £30.00 per item
- After 72 hours: £7.50 per item per 24 hours
*Prices are subject to change and are located in arrivals areas at both terminals.
Lost Property
If you lose an item at Gatwick, report it through the airport’s lost property service online or at the lost property office in arrivals.
Smoking Areas
Smoking is only permitted in designated outdoor zones, which are clearly marked outside the terminal buildings.
Other Services
- Restaurants and Cafés: A wide selection of dining options, from quick bites to full meals.
- Duty Free and Shops: Extensive shopping with duty-free, local products, and travel essentials.
- VIP Services: Premium lounges and concierge services.
- Baby Changing and Kids Areas: Facilities for families with young children.
- Free Charging Zones: Power outlets and USB ports throughout the airport.
- Currency Exchange and ATMs: Multiple exchange booths and ATMs in both terminals.
- Bag Wrap: Secure bag wrapping for added protection.
- Meeting Rooms: Available for business travelers.
- Special Assistance: Dedicated desks and staff for passengers with reduced mobility or special needs.
- VAT Refunds: Facilities for international travelers to claim VAT refunds.
- Post Box: Mail services available.
- Public Telephones: For those needing a landline.
- Information Desks: Staffed desks for queries and assistance.
- Quiet Zone: Designated quiet areas for relaxation.
- Water Fountains: Free drinking water stations.
- Tour Operators: Information and booking desks for local tours.
- Airport Concierge: Personalized assistance for premium travelers.
- Trolleys: Available for baggage, with some requiring payment.
Currency Exchange
Currency exchange booths are located in both terminals, offering competitive rates for major currencies.
Lounges
Gatwick offers a variety of lounges for passengers seeking comfort and premium amenities:
- No1 Lounges (North & South): Conference rooms, Wi-Fi, premium food, snacks, TV, and more. Open from 04:00 to 22:00.
- Club Aspire (South): Flight monitors, food, drinks, TV, Wi-Fi.
- Clubrooms (North & South): Food, drinks, snacks, TV, Wi-Fi, flight monitors.
- Emirates Lounge (North): Showers, newspapers, snacks, TV, Wi-Fi.
- British Airways Club Lounge (South): Showers, food, drinks, children’s area, snacks, TV, Wi-Fi.
- British Airways First Lounge (South): Showers, food, newspapers, flight monitors, snacks, TV, Wi-Fi.
- Plaza Premium Lounge (North): Premium food, snacks, drinks, Wi-Fi.
- The Gateway (North): Snacks, drinks, Wi-Fi, newspapers.
- My Lounge (South): Snacks, drinks, newspapers, Wi-Fi, Internet Terminals.
Passengers can purchase lounge access online or at the airport, depending on eligibility and availability.